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The Total Economic Impact of Sage X3 Solutions –
Forrester Report

In today’s markets, every business is under pressure to either digitize their strategy and become a digital business or fail and wither away into obscurity. To respond to the needs of digital customers, organizations must transform into digital businesses (i.e., they must become increasingly agile, responsive, and efficient).

Forward-thinking organizations are increasingly turning to business management solutions. They help businesses move faster, save time and money, produce new levels of customer and operational intelligence, and ultimately fuel digital transformation.

Sage provides a business management solution for industry-specific operations that assists customers with the entire process — from financial management to supply chain management to inventory management and production management. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) organizations may realize by deploying Sage X3. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Sage X3 on their organizations.


To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed nine Sage X3 customers, each with significant experience of using Sage X3. Interviewed customers are primarily from manufacturing, distribution, and service industries.


For this TEI study, Forrester has created a composite Organization to illustrate the quantifiable benefits and costs of investing in Sage X3. Based on characteristics of the interviewed customers, the Organization is a global, midsize company. It has major operations in North America and EMEA, with minor multisite operations globally. It has been using Sage X3 for more than three years to enable its business process activities.

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